Privacy Policy
Horizon Sports Physio
Last updated: 10 July 2026
Your Privacy
At Horizon Sports Physio, your privacy is important to us
This Privacy Policy explains what information we collect, why we collect it, how it is used and the steps we take to keep it secure. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to handling your personal information responsibly and only collecting information that is necessary to provide safe, effective physiotherapy care.
Who We Are
Horizon Sports Physio is an independent physiotherapy practice providing assessment, treatment and rehabilitation for sports injuries, hand therapy, upper limb conditions and post-operative rehabilitation.
Contact Details
Horizon Sports Physio
The Climbing Hut, Units 1–3 Rossmore Business Village, Inward Way, Ellesmere Port, CH65 3EY
Email: sam@horizonsportsphysio.co.uk
Website: www.horizonsportsphysio.co.uk
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
What Information We Collect
The information we collect depends on how you interact with Horizon Sports Physio.
If you contact us
We may collect:
Name
Email address
Telephone number
Details of your enquiry
If you become a patient
We may also collect information necessary to provide safe physiotherapy care, including:
Date of birth
Medical history
Current symptoms
Injury history
Assessment findings
Treatment records
Rehabilitation programmes
Relevant medical reports or imaging
Correspondence from other healthcare professionals where appropriate
Some of this information relates to your health and receives additional legal protection under UK data protection legislation.
How We Use Your Information
Your information is used to:
Respond to enquiries
Arrange appointments
Provide physiotherapy assessment and treatment
Maintain accurate clinical records
Develop personalised rehabilitation programmes
Communicate regarding your appointments
Meet our legal and professional responsibilities
We only use your information where it is necessary to provide our services or where we have a lawful basis to do so.
How Your Information Is Stored
Clinical records are securely maintained using Rehab Guru, a clinical record management system used by healthcare professionals.Reasonable technical and organisational measures are in place to protect your information against unauthorised access, loss or misuse.
Access to your records is restricted to authorised personnel only.
Sharing Your Information
Your personal information will never be sold to third parties.
Information may only be shared where appropriate:
With your GP or another healthcare professional involved in your care (with your consent where appropriate)
Where required by law
Where necessary to protect you or another person from serious harm
With trusted service providers who support the operation of Horizon Sports Physio and are required to protect your information
Photography, Video and Social Media
From time to time, photographs or video footage may be taken during appointments for educational, promotional or social media purposes. Any identifiable photographs or videos will only be taken and used with your explicit consent. You will be informed how the content is intended to be used before providing consent. Consent is entirely voluntary and is not a condition of receiving treatment. Choosing not to consent will not affect the care you receive. Where consent has been provided, images or videos may be used on the Horizon Sports Physio website or social media channels, including Instagram. You may withdraw your consent for future use at any time by contacting Horizon Sports Physio. Where content has already been published or shared, it may not always be possible to remove copies that have subsequently been shared or stored by third parties.
How Long We Keep Your Information
Clinical records are retained in accordance with UK legal requirements and professional guidance. In most circumstances, adult clinical records are retained for a minimum of eight years following your final appointment.Records relating to children may be retained for longer where required by law.
Your Rights
Under UK GDPR you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request restriction of processing where appropriate
Object to certain types of processing
Request a copy of your personal information
Please note that healthcare professionals are legally required to retain certain clinical records and, as a result, requests for deletion cannot always be fulfilled.
If you are unhappy with how your information has been handled, you also have the right to contact the Information Commissioner’s Office (ICO).
Website Enquiries
If you contact Horizon Sports Physio through the website, email or telephone, your information will only be used to respond to your enquiry or arrange an appointment.We do not use your personal information for unsolicited marketing.
Online Consultations
Online consultations are available by prior arrangement where clinically appropriate.Patients are responsible for ensuring they are in a suitable private environment during the consultation. Reasonable steps will be taken to maintain confidentiality throughout the appointment.
Cookies
The Horizon Sports Physio website may use cookies and similar technologies to ensure the website functions correctly and to improve the user experience. Some cookies are essential for the operation of the website and do not require consent. Where non-essential cookies are used, such as analytics or other technologies that collect information about how visitors use the website, these will only be used where appropriate consent has been obtained. You can manage or withdraw your cookie preferences through the cookie settings available on the website or through your browser settings. Third-party services embedded within the website may also use cookies in accordance with their own privacy policies.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or the services we provide.The latest version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Horizon Sports Physio
📧 sam@horizonsportsphysio.co.uk
🌐 www.horizonsportsphysio.co.uk
If you remain dissatisfied after contacting us, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
